Cancellation & Refund Policy

Introduction

Room Walah provides online and offline rental services and helps customers buy or advertise properties across India. Our services include hotel bookings, rental rooms (boys, girls, family), rental vehicles, and real estate listings. Users can search properties by location, price, area, district, number of beds, and more — or upload properties free of cost for advertisement.

Cancellation Policy

• Users can cancel bookings as per the individual property’s cancellation policy.
• All cancellations must be initiated through the Room Walah platform.
• Last-minute cancellations may attract charges as defined by the property owner.
• Some properties may be marked as non-cancellable.
• Cancellation timelines and charges vary depending on service category (hotel, rental, vehicle, real estate).

Refund Policy

• Refunds (if applicable) are credited to the original payment method only.
• Refund processing may take 7–10 business days, depending on banks and payment gateways.
• No refunds are provided for no-shows or confirmed non-refundable bookings.
• Room Walah does not guarantee refunds where service fulfillment depends on third-party providers.

Processing Fees

Processing or convenience fees may be deducted during cancellations based on transaction costs, payment gateway charges, and property-specific terms.

Payment Disputes

• Payment issues must be reported within 48 hours of the transaction.
• Disputes are resolved as per RBI digital transaction and consumer protection guidelines.
• Room Walah reserves the right to request supporting documents during dispute resolution.

Legal Compliance

This policy complies with Indian laws, RBI payment regulations, and applicable consumer protection rules. By using roomwalah.com, users agree to this policy and all related terms & conditions.